FAQs

1. How do you guarantee the authenticity of your cards?  
All cards sold on Ace Collectors Club are pre-graded and authenticated by trusted third-party grading companies, including PSA, BGS, and Tag.

2. What is your return policy for damaged or disputed items?  
We handle all disputes and returns professionally. If you receive a damaged item or have concerns about authenticity, please contact us within 7 days of delivery. We’ll work with you to resolve the issue, including returns or refunds when appropriate.

3. Which grading companies do you use for authenticated cards?  
Our inventory features cards graded by PSA, BGS, and Tag. We maintain preferred relationships with these companies to ensure quality and authenticity.

4. What payment methods do you accept?  
We accept American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

5. Where do you ship, and what are the shipping fees/times?  
We ship to the United States, Canada, Australia, the UK, and many other countries. Shipping fees and delivery times are calculated at checkout based on your location and order size.

6. How does your loyalty program work?  
Our loyalty program rewards repeat customers with exclusive offers and discounts. Details can be found on your account page or by contacting customer support.